**Duties and Responsibilities:**

+ Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical intervention
+ Contemporaneously and accurately documents calls in designated PHI system.
+ Manages an assigned member caseload who require short term care coordination and health navigation
+ Works within the interdisciplinary care team to support timely communication of member issues or needs and monitors screening of members effectively to improve quality and cost outcomes
+ Performs outreach calls to members to confirm services are in place
+ Additional duties as assigned

**Minimum Qualifications:**

+ Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experience
+ HS diploma/GED
+ Work exp...