**Job Summary and Responsibilities**

This is an onsite position at our 3300 N 3rd Ave, Phoenix, AZ Care Base Command Center.

This position performs customer facing administrative support duties for CommonSpirit Health, at the National Clinical Connection Center for multiple hospitals, clinics, and ancillary areas across the ministry. The Connection Specialist uses critical thinking skills to accurately and efficiently use the technology to identify the hospital the caller dialed, direct the caller to the correct location, and/or alert the correct clinical team of patient care interventions that may be needed.

**Work includes**

1) Answering inbound phone calls for hospital callers, directing callers to the appropriate location;

2) Promptly answering all medical and safety emergency response calls (code phone) for the hospitals and activates the associated emergency response teams using each facility's established protocols, and call trees;