Overview

To carry out a range of tasks in support of, or the delivery of, the service.

Scope of Work

Role holders will undertake a range of routine procedures and use associated tools and equipment. Some personal initiative may be required.

Accountabilities/Responsibilities

The following are a range of duties that are appropriate to this grade. The Operational Context Form will specify duties appropriate for the role.

• Solve straightforward problems; or
• Exchange routine information with members of the public; or
• Carefully use expensive equipment; or
• Handle and process information; or
• Instruct, and check the work of, others; or
• Personal care tasks such as the administration of prescribed medication or the provision of support to passengers who require physical or medical intervention.

Skills, knowledge and experience

• Experience or the ability to demonstrate ...