**Description**

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

The specialist would support the Care Line by assisting new patients with scheduling appointments with a primary care provider (PCP). In addition, the position manages assigned workqueues related to timely scheduling for patients and CRM message in-basket requests to ensure timely follow-up and support.

**Schedule:**

+ Monday - Friday, 8 am - 5 pm
+ Fully Remote

Responsibilities:
1.Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations. Meets call quality standards
2.Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging,...