Description
We are looking for a dynamic and experienced Card Services Manager to join our client's Card Services team in Baton Rouge. In this role, you will oversee the team responsible for managing card programs, ensuring operational efficiency, and delivering exceptional member service. This position requires a strategic thinker who can drive growth, mitigate fraud risks, and uphold compliance standards.


Responsibilities:

• Recruit, train, and manage the Card Services Department staff to foster a high-performing team.

• Ensure the team consistently delivers excellent service to members while improving service standards.

• Design and implement departmental processes to optimize operational efficiency.

• Partner with card processors and marketing teams to grow the credit union's card portfolio through promotional efforts.

• Collaborate with lending and collections departments to align card programs with organizational str...