Job Description

• Work closely with Client & Merchant Services Unit Head and other stakeholders to enhance and document processes relative to Card Production and Delivery but not limited to the following:

• Ordering, payment and monitoring of blank plastic stocks

• Inventory of blank plastic stocks and personalized cards

• Initial release and redelivery of cards tagging in the system

• Card Delivery monitoring

• Destruction of spoiled blank plastics and aged cards

• Review of Delivery Reports and escalation on non-compliance to the Service Level Agreement with the service provider

• Courier Management and performance assessment

• Customer Complaints handling and resolution

• Other processes that may arise related to Card Production and Delivery

• Ensure maker-checker is in place and observes proper segrega...