Job Description

• Work closely with Mail Management Head and other stakeholders to enhance and document processes relative to Card Production and Delivery, including:
  • Ordering, payment and monitoring of blank plastic stocks
  • Inventory of blank plastic stocks and personalized cards
  • Initial release and redelivery of cards tagging in the system
  • Card Delivery monitoring
  • Destruction of spoiled blank plastics and aged cards
  • Review of Delivery Reports and escalation on non‑compliance to the Service Level Agreement with the service provider
  • Courier Management and performance assessment
  • Customer Complaints handling and resolution
  • Other processes related to Card Production and Delivery that may arise
• Ensure maker‑checker is in place and observes proper segregation of duties and responsibilities.
• Ensure approvals received are within delegated authority.