Work closely with Mail Management Head and other stakeholders to enhance and document processes relative to Card Production and Delivery but not limited to the following:
Ordering, payment and monitoring of blank plastic stocks
Inventory of blank plastic stocks and personalized cards
Initial release and redelivery of cards tagging in the system
Card Delivery monitoring
Destruction of spoiled blank plastics and aged cards
Review of Delivery Reports and escalation on non-compliance to the Service Level Agreement with the service provider
Courier Management and performance assessment
Customer Complaints handling and resolution
Other processes that may arise related to Card Production and Delivery
Ensure maker-checker is in place and observes proper segregation of duties and responsibilities.
Ensure approvals received are within delegated auth...