Administer all agreed warranty claims, ensuring that all necessary documentation and parts for return are processed in line with vehicle warranty procedures while maintaining customer satisfaction at all times.
Establish and employ standard operating procedures for preparing, keeping records, and submitting warranty claims to Nissan Philippines Inc. and/or authorized suppliers, and reconcile them accordingly.
Sustain a 100 percent approval rate achievement and credited payment settlement by Nissan Philippines Inc.
II. DUTIES AND RESPONSIBILITIES (WARRANTY PROCESSOR)
Administrative and System
Act as the primary liaison between Nissan Philippines Inc. and Nissan Commonwealth, Inc. regarding customer warranty claims.
Maintain knowledge of various warranty programs such as recalls, repairs, safety notices, and technical bulletins.