Role Summary

Manages all customer communication for a premium car care shop, including WhatsApp follow‑ups, outbound calls, scheduling, and CRM updates. Supports sales growth by maintaining strong relationships and ensuring smooth daily workflow.

Core Responsibilities

• Call customers for follow‑ups, confirmations, reminders, and upsells.
• Manage WhatsApp communication with fast responses and a professional tone.
• Handle daily booking and scheduling for detailing, tinting, PPF, and related services.
• Maintain a simple CRM pipeline: leads, follow‑ups, job status, and customer history.
• Support sales by explaining services, packages, and add-ons clearly.
• Coordinate with technicians to ensure smooth job flow and accurate timing.

Required Skills

• Strong communication on calls + WhatsApp.
• Consistent follow‑up discipline and customer handling.
• Ability to mana...