Capgemini Invent - Contact Center - Senior Consultant

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

**Your Role**

As a Consultant you will support the design and delivery of AI-enabled contact center solutions with a focus on conversational AI, digital self-service, and intelligent agent support capabilities. The role combines product management practices with hands-on delivery of AI solutions that modernize customer interactions and improve agent productivity.

You will support the development of conversational experiences across voice and digital...