Teleperformance in Kuala Lumpur is seeking a dedicated Quality Team Lead to oversee the quality assurance process within our BPO operations. This role is crucial in ensuring service excellence while driving compliance with quality standards and mentoring a team of Quality Analysts.

The ideal candidate will have a Bachelor's degree or diploma, and 3–5 years’ experience in Quality Assurance, including at least 1–2 years in a supervisory role. Strong analytical skills are essential for success in this position.