Join our dynamic team as the Contact Centre Director leading operational excellence in the Canadian Retirement domain. Focus on customer satisfaction and team development while managing a multi-location setup.
As the Contact Centre Director, you will champion a workforce of around 200 that handles extensive customer communications each month. This role emphasizes fostering an engaged culture, continuous improvement in service delivery, and collaborating with various business units to achieve strategic goals. Utilize your insight-driven approach to elevate team performance and service quality.
Key Responsibilities:
• Spearhead continuous improvement strategies
• Leverage data to identify service trends
• Employ problem-solving skills in high-volume operations
• Cultivate a team-oriented work environment
• Partner with business leaders for effective planning
Requirements:
• Proven management experience in contact centre settings
• Success in leading change i...