The Field Service Representative is primarily responsible for scheduled and remedial (break‑fix) service on small to medium UPS, power distribution units, and battery system products (2‑120 kVA) serviced by Vertiv. They must establish, promote, and maintain excellent rapport with all customers, co‑workers, sales representatives, and others as appropriate. The role supports products and services sold to our “Edge” market segment, including retail, financial, and municipal customers.

Responsibilities

• Perform service tasks as assigned and as per company policies and procedures
• Capable of working under direct supervision or independently based upon training completion
• Render on‑site and phone assistance to customers
• Communicate with Technical Support on technical or procedural issues
• Implement Field Change Notices per published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Chan...