Our client, a Banking company, is looking for a CAN - Operations Officer II for their Mississauga, ON/Hybrid location. Responsibilities:

+ Working to support front end client facing representatives, actioning of estate files- estate processing- money movements and fulfilling requests daily, meeting strict SLAs, dealing with complexity/complex cases.

+ Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.

+ Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.

+ Reports to a Team Manager within the Team Structure CUSTOMER:

+ Positively contribute to the overall customer experience and loyalty index in each interaction

+ Ensure customer problems are handled appropriately by utili...