Job Summary

We are seeking a proactive and enthusiastic Community Operations Specialist to manage and grow our online communities. This role is responsible for engaging users, creating meaningful interactions, organizing community activities, and maintaining a positive user experience while supporting the company's business objectives.

Responsibilities

Community Management

• Manage and moderate online communities across platforms such as WhatsApp, Telegram, Discord, Facebook Groups, and other social channels.
• Monitor daily community activities and ensure discussions remain active, positive, and aligned with community guidelines.
• Respond to member inquiries, comments, and feedback in a timely and professional manner.
• Handle user complaints and escalate issues to the appropriate internal teams when necessary.
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