**Position Profile**

This role serves as a primary point of contact for clients, vendors, visitors, and other callers reaching the firm by phone or in person. Based in a firm office, this role answers high‑volume inbound calls from across the country, routes calls accurately, takes detailed messages, and escalates urgent matters in line with firm procedures. The position helps deliver a consistent, professional caller and visitor experience for offices nationwide and supports lawyers and business professionals across multiple locations and time zones. In addition, the role provides front‑desk reception services, greets and assists visitors, manages meeting room scheduling, and supports administrative and operational needs across the office.

**Switchboard & Call Management**

+ Answer and transfer high‑volume inbound calls promptly and professionally.
+ Route calls accurately to lawyers, business professionals, practice groups, and administrative teams acros...