Position Overview
Call Handler
Location: Crawley
Time: 8am-5pm
Contract: Temp-Perm
Job Description:
As a Call Handler, you will be the first point of contact for residents calling to report housing repairs. Your key responsibilities will include:
Day-to-Day Duties:
Handle high volumes of inbound and outbound calls related to repairs and maintenance.Book appointments and update all relevant details in the internal system.Accurately log repair requests and assign them to the appropriate contractor or internal team.Diagnose repair needs based on resident descriptions.Prioritise emergency and urgent repairs for immediate action.Provide empathetic, professional customer service throughout.Keep residents updated on repair progress and manage expectations.Liaise with contractors, housing officers, and other stakehol...