The Call Delivery Specialist is responsible for executing and supporting outbound and inbound contact strategies across dialer and IVR platforms. This role ensures accurate list execution, campaign performance, and adherence to compliance and operational standards. The specialist works closely with Strategy, Governance, WFM, and Technology teams to support daily call delivery operations, optimize performance, and maintain system integrity.

**In the Role**

+ Execute daily dialer campaigns (predictive, preview, and blended) in alignment with approved strategies
+ Monitor campaign performance in real-time (penetration, connect rate, abandon rate, RPC, etc.)
+ Adjust pacing, agent allocation, and campaign priorities based on performance thresholds
+ Ensure adherence to abandon rate targets (≤2%) and operational KPIs
+ Support segmentation strategies (delinquency buckets, risk score, offer type, etc.)
+ Partner with Strategy teams to ensure lists align with ...