Call & Chat (Conversational Banking)

📍 Amsterdam | 32 hours | Hybrid

In this role, you lead the development and continuous improvement of chat and call journeys for millions of customers. You work closely with Dev/Ops teams and stakeholders to deliver secure, compliant and customer‑centric solutions, including the responsible use of GenAI.

What you'll do

• Own and improve chat and call journeys (CSAT driven)


• Develop scalable conversational solutions across channels


• Use data and insights to optimize customer experience


• Drive risk‑aware and compliant innovation

What you bring

• 4-6 years' experience in Customer Journey, CX or Product roles


• Strong affinity with AI, chatbots and technology


• Experience in risk & compliance environments


• Hands...