Overview

We’re expanding our team and looking to hire an experienced Team Leader to join our customer-focused people in our Brierley Hill Office. Within this role you will be responsible for actively growing and supporting our team of Commercial Account Handlers. You will be guiding your team to support existing clients, whilst continuing to put the customer at the heart of what we do. 40 hours a week spent between the hours of 8am-5pm Monday to Friday How you'll make an impact On a day-to-day basis, you’ll: Manage a team of up to Commercial Account Handlers, who advise and sell insurance to small business owners over the phone. Carry out regular one-to-one and team meetings to provide coaching, feedback, and support. Utilise data to ensure accurate performance management is carried out and relayed back to the individuals in the team through progression review meetings. To hit financial targets, ensuring the team are sticking to the budget lines. Carry out team aud...