Working Days: 5 days across Monday - Sunday

• Supervise a team of call centre agents
• Manage and arrange household field interviews
• Provide specialized subject specific trainings/guidance to team members
• Conduct personal visit to respondents when required
• Provide administrative support to customer experience officers
• Ensure highest level of customer experience
• Any other ad-hoc duties

• At least 1 year of supervisory experience in a call centre environment
• Experience with Key Performance Indicators (KPIs)
• Willing and able to persuade respondents to participate in surveys
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in high pressure, stressful situ...