Overall Purpose of the Job

To effectively manage the Call Centre Outbound Sales, Technical, and Client retention teams as well as the Inbound sales team. Achieving CCC KPI’s and Targets. Dealing with client complaints/queries and management of staff. Manage and drive Business Lead Business partners, POC, MOU’s and Referrals.

Minimum Qualifications and Experience

• Tertiary qualification an advantage
• Relevant experience in an Operations Centre and/or training environment with specific focus on Sales and Client Retention and Communication, not less than 5 years
• Computer literacy (MS office suite)
• Code 08 Drivers Licence

Main Duties and Responsibilities

• Manage Customer Service Levels for inbound calls and digital channels, ensuring service level agreements are consistently achieved.
• Manage email response times and customer communication standards.
• Drive the achiev...