Hire Resolve's client is seeking a Call Centre Operator to join their team in Pretoria. The Call Centre Operator will be responsible for coordinating truck and trailer breakdowns, managing diesel authorizations, capturing load and journey data, monitoring route compliance, and ensuring adherence to journey and sleep plans.

Responsibilities

• Handle Truck and Trailer Breakdowns:
  • Receive and log breakdown calls from drivers.
  • Arrange repairs with approved truck dealerships or service providers.
  • Provide regular updates to the Fleet Controller.
  • Record all breakdown details in the breakdown book for morning handover.
• Manage Diesel Authorizations:
  • Direct drivers to approved diesel filling stations.
  • Approve diesel requests and provide authorization numbers.
  • Record diesel details (fleet number, litres, date, time, and kilometres) in the system.