The moment a guest makes an enquiry to the Call Centre, they will be in for a surprise. As a Call Centre Manager, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations as well as handling their Rooms Reservations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

**A little taste of your day-to-day**

Every day is different, but you’ll mostly be:

+ Work together with the Front Office Manager to manage, train and make improvements to the overall guest experience.
+ Be pro-active in day to day operations for Call Centre
+ Ensuring emails are responded in a timely manner
+ Agree on and implement actions to make improvements to both internal and external customer service.
+ Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.
+ Positively deal with and learn from customers’ complaints and...