Call Centre Executive

Job Description

A Call Centre Executive at the hospital is responsible for delivering professional and courteous service to patients over the phone, managing appointments and inquiries, and maintaining high standards of operational efficiency and compliance.

• Maintain excellent telephone etiquette and professionalism while handling patient calls.
• Maintain departmental KPIs and liaise with supervisors and heads of departments to improve KPI performance and patient experience.
• Attend to all incoming patient calls promptly and without delay.
• Ensure callbacks are completed in a timely manner.
• Maintain clarity in communication and maintain a pleasant tone of voice at all times.
• Be well-versed with contact center processes: call hold, call transfer, message receipt, and callbacks as per specified guidelines.
• Assist patients in the best way possible and create a good impressi...