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Call Centre - Customer Service Advisor

Bupa
Location 📍 Salford, United Kingdom
Posted 📅 May 28, 2026
Work Type ⏰ Full time

Position Overview

Job Description:

Call Centre - Customer Service Advisor

Salford Quays (M50 3SP) 

£26,700 basic salary 

Opportunity to increase to £31,250 in first 18 months*

Permanent - Full time 37.5 hours per week 

We make health happen 

As a Customer Service Advisor in our Contact Centre, you’ll be the friendly voice that helps our customers when they need us most – whether it’s something small or something serious, we’re here to make sure they feel cared for.

You'll guide them through the process to see if they are covered by their Bupa health insurance policy, you’ll need to be confident and comfortable declining treatment requests. 

How you'll help make health happen: 

  • Answering a variety of calls to help support our customer enquires 

  • You’ll help customers understand what’s covered by their policy – and sometimes that means saying no, but always with empathy and care

  • Not every t...

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    Job Details

    Employment Type
    Full time
    📊
    Category
    Information and Record Clerks
    🏠
    Work Arrangement
    On-site
    📍
    Location
    Salford, United Kingdom