Responsibilities

• Act as the first point of contact for the customers
• Supporting Client’s calls
• Calls will be recorded, and information needs to be input into system
• Call are coming in from our telephony - soft phone Avaya
• Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
• Provide satisfactory explanations to customers and take remedial action where necessary
• To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
• Ad-hoc duties that related to contact centre projects.

Requirements

• Minimum 'O' level/ Higher NITEC/ Diploma in any discipline
• Preferably with prior office administration experiences
• Location: UBI Location. Working hours are 8.30am to 6.00pm (Monday to Friday) or 8.30am to 6.00pm/ 11.00am to 9.00pm (...