As a Call Centre Agent, you'll deliver exceptional guest experiences by handling hotel guest inquiries and room bookings through phone calls or emails promptly.
A little taste of your day-to-day Every day is different, but you'll mostly be: Addressing guest concerns and providing information about hotel services, amenities and policies Handling all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the related Call Centre Manager Follow-up with guests to ensure satisfaction with problem resolution (service recovery) Ensuring all guest requests and queries are responded to promptly and effectively Handling and delivering all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clear...