Position Overview
As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
·
Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints. Telephonically confirm employment and personal details to verify information provided on the store application forms Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base Process all store card applications across all divisions to increase customer and credit base (outbound agents only) Review and assess customer financial documents to support account application decisions. Communicate with customers to request missing documentation and provide guidance on completing their account applications.·
Grade 12