Job Purpose

We are looking for two experienced Call Centre Agents with strong exposure to CRM systems and logistics coordination to join our team. The role focuses on managing customer queries end-to-end within a multi-system environment, including Zendesk, SMD internal portals, and courier platforms.

The ideal candidate will already be comfortable navigating multiple systems, handling returns and collections, and driving resolution within strict SLA timelines.

Key Responsibilities

· Manage inbound and outbound customer interactions via calls and Zendesk tickets

· Log, track, and resolve customer queries using Zendesk

· Coordinate collections, deliveries, and return processes via SMD and courier portals.

· Monitor and follow up on collection requests, ensuring drivers are assigned and collections a...