Job description:

• Answering distress calls from drivers experiencing breakdowns


• Gathering essential detail: location,m vehicle type, symptoms of the issue, etc.


• Assessing the urgency and safety of the situation (e.g. stranded on the highway)


• Dsipatching breakdown technicians.


• Using GPS and mapping tools to locate the neatest available assistance


• Liaising with third-party recovery providers when needed.


• Keeping callers calm and safe while waiting for help.


• Offering estimated time of arrival and regular updates


• Logging call detail accurately in the system


• Checking on service completion and customer satisfaction.

Requirements

• Valid Grade 12 certificate.


• Computer literate (Excel and Syspro)


• Experience in a similar service role.


• Mechanical background will be advantageous.