1. Job Summary

Thientu BPO & HR is a leading outsourcing company providing high-quality business solutions to international clients across multiple industries. We are currently seeking a committed and detail-oriented Call Center Team Leader.

The Call Center Team Leader is responsible for ensuring efficient daily operations of the call center team. This role requires strong leadership, a deep understanding of call center dynamics, and the ability to motivate, coach, and guide team members toward achieving performance and service excellence.

2. Key Responsibilities

Team Management

Supervise daily team operations to ensure compliance with SLAs, productivity targets, and quality standards.

Conduct regular team meetings to communicate updates, clarify expectations, and address concerns.

Performance Monitoring

Track and evaluate agent performance through ca...