Unify CX is growing and we are looking for a Call Center Team Lead to join our motivated and ambitious team in South Africa.

What Will You Do?

The Call Center Team Lead is responsible for overseeing and guiding a team of customer service representatives to ensure exceptional service delivery and operational efficiency. This role involves managing daily operations, monitoring performance, providing coaching and support, and addressing complex customer inquiries. The Team Lead will play a pivotal role in achieving the team's goals and maintaining high customer satisfaction levels.

Key Responsibilities Team Management: Supervise and support a team of call center representatives. Conduct regular team meetings and one‑on‑one coaching sessions. Monitor and evaluate team performance, providing constructive feedback and guidance. Manage scheduling and ensure adequate coverage to meet service level targets. Performance Monitoring: Track key performance indicators (KPIs) such a...