Description We are looking for a Call Center Specialist to join a busy customer support team in Union, New Jersey. This Contract to permanent opportunity is ideal for someone who thrives in a fast-moving call center setting and can manage a high volume of inbound inquiries with accuracy and care. In this role, you will support customers, field technicians, and internal teams while helping keep service operations organized and responsive.

Responsibilities:
• Respond to a high daily volume of inbound calls from customers and service technicians, delivering timely and detail-focused assistance.
• Document service requests thoroughly by creating work orders and entering complete, accurate details into company systems.
• Finalize completed jobs by reviewing and closing work orders while maintaining strong attention to detail.
• Distribute service assignments to technicians each day after schedules have been confirmed by dispatch.
• Adjust technician workloads by remo...