Role Summary

Are you a results‑driven sales professional with a passion for music, dance and education? Melodica Music Academy, the leading music and dance school in the UAE, is looking for a dynamic Telesales Agent (Contact Center) to join our growing team.

Key Responsibilities

• Handle inbound and outbound calls professionally and persuasively
• Proactively follow up with leads and convert inquiries into enrollments
• Explain programs, schedules and promotions effectively
• Build strong relationships with students and parents to maximize retention and upselling
• Consistently achieve or exceed enrollment and revenue targets
• Identify customer needs and recommend suitable programs or upgrades
• Maintain accurate CRM records of leads, follow‑ups and conversions
• Resolve concerns efficiently to ensure high satisfaction
• Collaborate with internal teams to improve customer experience <...