Description
We are seeking a customer-focused and professional Call Center Representative to handle inbound and outbound calls, assist customers with questions or concerns, and provide accurate information about products, services, or accounts. The ideal candidate has strong communication skills, patience, and the ability to resolve issues efficiently while delivering excellent customer service.
Key Responsibilities

+ Answer incoming calls and respond to customer inquiries in a timely and professional manner

+ Make outbound calls for follow-up, customer support, appointment reminders, or service updates as needed

+ Resolve customer issues, complaints, and requests with accuracy and empathy

+ Provide information about products, services, billing, orders, or account status

+ Document customer interactions, transactions, and resolutions in the appropriate system

+ Escalate complex issues to supervisors or other departments when ...