Description We are looking for a customer-focused Call Center Representative to support a fast-paced service team in the Energy/Natural Resources industry. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, managing multiple systems at once, and creating positive experiences during every interaction. In this role, you will respond to incoming calls, resolve questions efficiently, and maintain accurate records while contributing to service quality and team performance.

Responsibilities:
• Respond to a large volume of inbound customer calls with professionalism, patience, and a solutions-oriented approach.
• Guide customers through questions related to services, account details, and general support needs while providing clear and accurate information.
• Navigate several computer platforms at the same time to locate information, complete updates, and support efficient call handling.
• Address customer concerns with em...