Hiring Contact center Representative to join our team at Neology PSquare Tech Systems (part of Neology Inc )
Number of Open Positions –
3 Experience - 0 to 2 year
s Shift timing based on projects – Night Shif
t Industry - IT Product & Services and IT Consultin
g Employment Type - Full-tim
e Work Location - Smart City, Kochi, Keral
a
Role Descripti
on This position is responsible for answering routine customer (telephone, case and image review) inquiries in a professional, customer-oriented manner and image review processing by following standard scripts and procedures. Must have an ongoing knowledge of company policies/guidelines as directed by management and must be flexible and willing to adjust to other duties of these based on business need
s.
Technical Competenc
ies Answers incoming calls and makes necessary follow-up outbound ca
lls. Performs notice quality review activities when assig
ned. Performs accurate data entry of license plate nu...