Description

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product information, order processing, and issue resolution.
• Document customer interactions accurately in the system for future reference.
• Collaborate with team members to improve service quality and customer satisfaction.
• Identify and elevate complex issues to appropriate departments for resolution.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 58 years of experience in a call center or customer service role.
• Skills and Competencies: Excellent communication skills, both verbal and written.
• Skills and Competencies: Strong problem‑solving abilities and customer‑centric attitude.
• Qualities and Traits: Ability to work under pressure and handle challenging situations effectively.
• Responsi...