Eaton Call Center Agent
Eaton's Corporate Sector division is currently seeking a Call Center Agent.
The role focuses on order management, process improvement, and customer 360 tool usage.
Responsibilities
Fulfill order management related activities for distributors
Identify and implement process improvements
Maintain daily usage of the Customer 360 tool
Change notice management
Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
Handle high-pressure, fast‐paced environment requiring diligence to detail
Proven analytical and critical thinking skills
Constructively manage conflicts and discrepancies towards positive resolution
Prioritize customer demand to assist with improved product flow
Work with finance team to resolve customer credit requests
Qualifications
Bachelor degree in international business, administration or re...