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⏰ Full-time

Call Center Manager

Refloor
Location πŸ“ Troy, United States
Posted πŸ“… June 24, 2026
Work Type ⏰ Full-time

Position Overview

Lead Performance. Develop Talent. Drive Results.

Are you a proven call center leader who thrives in a fast-paced, high-energy environment where performance actually matters? Do you get energy from coaching teams to exceed goals, using data to make smart decisions, and building a culture where accountability and winning go hand in hand?

We're looking for a Call Center Manager to lead a team of appointment-setting professionals and partner closely with our Contact Center Director to elevate performance across the department and push results to the next level.

In this role, you won't just manage metricsβ€”you'll coach for excellence, develop talent, and build a high-performing team that consistently delivers.

What You'll Do

+ Lead and develop a high-performing contact center team through coaching, feedback, and one on one development


+ Track KPIs including conversion rates, appointment sets, demos, cancellations, and adherenc...

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Job Details

⏰
Employment Type
Full-time
πŸ“Š
Category
other-general
🏠
Work Arrangement
On-site
πŸ“
Location
Troy, United States