SUMMARY:
Looking for a skilled Call Center Manager with 5-10 years of experience in the automotive sector to lead our customer resolution team. Manage daily operations, customer complaints, service quality, and team performance. POSITION INFO:

Call Center Manager - Automotive

Reporting to: Managing Director Location: Centurion

Duties and Responsibilities:

• Lead and manage the automotive customer service team
• Handle escalated customer complaints and service issues
• Monitor call center KPIs and ensure compliance with standards
• Analyze customer feedback to enhance service quality
• Collaborate with stakeholders to resolve customer concerns
• Prepare operational reports and conduct training sessions
• Implement process improvements for efficiency and customer experience
• Manage workforce planning, scheduling, and performance