Job Overview

We are looking for a results-driven Call Center Manager to lead and develop our multi-channel contact center operations across various insurance pillars. You will oversee Sales, Renewals, and Inbound Support teams (approximately 20–25 agents), focusing on optimizing performance, driving revenue growth, and maintaining exceptional service standards.



Quick Details

Role: Call Center Manager

Location: Alabang (On-site)

Shift: Day Shift (Full-time)

Salary: PHP 50,000 (Fixed)



Key Responsibilities

Leadership: Build high-performing teams through comprehensive training and regular one-on-one coaching.

Operations: Manage staff scheduling and workforce planning to ensure optimal coverage during peak periods.

Performance: Monitor and hit departmental KPIs, including sales conversion, revenue targets, and customer satisfaction.

Quality Assurance: Establish quality monitoring programs and standa...