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Job Purpose

To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial & reputational integrity of the organization and provide end to end solutions for better customer service experience.

Possessing a strong team spirit, motivation and friendly environment with all customers and colleagues.

Job Specific Accountabilities

• Provide excellent customer service by attending to incoming calls within the quality guidelines.
• Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalation as per process.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Ensure quality of inbound/outbound calls by achieving set targets in terms of ...