Job Summary

Responsible for providing knowledgeable, courteous, and professional service and assistance to our NEX customers and stores via telephone and email. Reports to Customer Contact Center Supervisors.

Duties and Responsibilities:

Responds to inquiries and assists customers and/or stores via phone and email, including, but not limited to, online orders and phone orders. Maintains appropriate documentation for customer orders while adhering to PII and PCI requirements.

·Provides friendly, professional, and personalized customer service at all times.

·Manages difficult customer situations by responding promptly to the needs of the customer, resolving issues in the most cost-effective manner while maximizing customer satisfaction.

·Escalates unresolved customer issues to a supervisor as necessary. Comprehends, captures, and interprets basic customer information, updating the customer database with required changes in a pr...