**Description**

Responsibilities

+ Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.

+ Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.

+ Accurately entering data into the order entry system to facilitate seamless order processing.

+ Adhering to standard work practices to ensure professional and consistent service delivery.

+ Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.

+ Proactively addressing and resolving customer issues, including order fulfillment and information requests.

Requirements

+ 3-5 years of experience in call center environments, demonstrating proficiency in customer service pract...