POSITION PURPOSE AND SCOPE:
Responsible for fielding incoming calls, emails, orders, and complaints in a customer service environment by following standard scripts and standard procedures while performing routine tasks that require working knowledge of the Company’s products, compensation plan and other services.  Must be courteous, professional, and have the ability to investigate and resolve issues in a professional, appropriate and expeditious manner. 

ESSENTIAL RESPONSIBILITIES:
 

+ Fields incoming calls, emails, orders, and complaints

+ Answers questions regarding company products and services by referring to standard scripts and following appropriate procedures.

+ Investigates and resolves issues in a professional, appropriate, and expeditious manner.

+ Forwards all questions, issues, or complaints, for which answers are unclear or beyond the level of employee’s current knowledge, to a lead, senior agent, supervisor o...