Eaton’s Corporate Sector division is currently seeking a Call Center Agent.
**What you’ll do**:
A. Fulfill order management related activities for distributors
C. Identify and implement process improvements
D. Maintain daily usage of the Customer 360 tool
E. Change notice management
F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail
H. Proven analytical and critical thinking skills
I. Ability to constructively manage conflicts and discrepancies towards positive resolution
J. Prioritizing customer demand to assist with improved product flow
K. Work with finance team to resolve customer credit requests
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**Qualifications**:
Bachelor degree necessary.
Minimum customer interaction experience (3 years)
**Skills**:
- - Knowledge of CRM software and ...