Top 3 Required Skills:
• **Recent Call Center Experience Required**
• Ability to Use Computer
• Verbal and Written Communication Skills
Onsite: Onsite - 3255 E Elwood St Suite 100 Phoenix, AZ 85034
Pay Rate: $18.00 p/hr
Work Schedule: 6:30 AM - 3:00 PM

Position Summary:
The position requires prior call center experience. Understand call center demands and metrics. Bachelors degree in Communications, Social Studies, Legal field preferred but not required (could be substituted by relevant job experience. Articulate, adept at formulating policies and procedures. Expertise in the areas of staff development and direction, training, quality control, and document preparation.

Essential Duties and Responsibilities:
• Assist with call center operation tasks: SAP timekeeping, entering hours for agents, organize workforce, training.
• Provide lead support training and development to contact center agents and leads.
• Handle elevated issues/calls.